Date: 7 days ago   Category: Transport

Aeroflot plans to open contact center in China — Rambler News Service


The Aeroflot airline announced a competition on rendering consulting services in a question of opening of contact center of carrier in China, follows from materials on the portal of state procurements. The maximum price of the contract is 45.5 million rubles. According to the placed documentation, at first the performer will have to estimate expediency of opening of such center taking into account target audience of the company in China. For this purpose it will be required to organize focus groups, to conduct telephone interviews and monitoring of statements in social networks. Then the performer is offered to develop target model of contact center for passengers of the company and to think over several options of its placement in different points of the country. As a result Aeroflot has to receive the plan of measures, the recommended terms of their realization and the recommendation about transformation of the operating services of Aeroflot taking into account specifics of the Chinese market. The press service of airline explained that purchase of consulting services happens within realization of strategy of group according to which one of key activities is transit between Europe and Asia. The company also emphasized that the passenger traffic of Aeroflot to China and back grows. Now Aeroflot performs flights to Beijing, Hong Kong, Shanghai and Guangzhou. In April, 2019 Aeroflot the third year in a row was recognized by favourite foreign airline of China.

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