Date: 4 weeks ago   Category: Finance

The adviser to the head of the Central Bank — Rambler News Service will become the financial ombudsman


The first deputy head of the Bank of Russia Sergey Shvetsov has presented the chief financial ombudsman in Russia. The adviser to the head of the Central Bank Elvira Nabiullina Yury Voronin will become him since September 3. "I with pleasure represent Yury Voronin who works as Elvira Sakhipzadovna Nabyullina's adviser, but since September 3... enters the rights of the chief financial representative" — Shvetsov has told. The President of Russia Vladimir Putin has signed the law "About the Representative for the Rights of Consumers of Financial Services" on June 4 this year, it comes into force since September 3. From now on, according to the press service of the Bank of Russia, formation of service of the financial representative will begin. According to the law, the Central Bank will keep the register of the financial organizations cooperating with the financial ombudsman. The insurance companies, in particular, realizing policies of the CMTPL, will have to execute decisions of the financial representative since June, 2019, regarding other types of insurance — since November 28, 2019, the microfinancial organizations — since January, 2020, banks, the CPC, pawnshops and NPF — since January, 2021. The financial representative is given the law the right on pre-judicial settlement of disputes. The maximum term of consideration of a dispute is 15 working days, plus of 10 more days in case of need of conducting examination. For citizens of the address to the financial ombudsman are free, it can be done through the Gosuslugi portal and MFTs. The law has also set a limit of the requirements declared by citizens within one dispute in 500 thousand rubles, but for disputes over the CMTPL there is no limit.

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