Date: 9 months ago   Category: Finance

The average time of expectation in turn in offices of FTS in Moscow has decreased up to 11 minutes — Rambler News Service


The average time of expectation in turn in the Moscow offices of FTS was reduced to 11 minutes, the average indicator over the country is 15 minutes, the head of department Mikhail Mishustin at the All-Russian forum "Dialogue with the Taxpayer" has told. According to him, tax tries to minimize interaction with the taxpayer as far as it is possible and if it is inevitable — does this communication whenever possible fast and convenient. "We minimize interaction with the taxpayer as far as it is possible and if it is inevitable - we do it whenever possible fast, convenient … We have also entered into standard organizational structure of inspections and managements of division on work with taxpayers. Their functionality is aimed at interaction with citizens. Decision-making isn't included into their power. That is we have separated decision-making and internal interaction with taxpayers. It is very effective anti-corruption measure" — the press service of FTS quotes Mishustin. He has also added that one directive and coercive measures for achievement of tax discipline aren't enough. While creation of the comfortable environment allowing the taxpayer to focus on the activity promotes increase in his consciousness. For this purpose in inspections the most comfortable conditions are created: they not only are issued in uniform style, but also equipped with control systems of turn, information booths with the access to Internet services of FTS, EPGU, the legal Consultant system standardized by information systems. Mishustin has also told that in maintenance of dialogue with the taxpayer the large role is played by the website of FTS which possesses intuitively clear interface and is simplest. For January-August of this year the number of his visits has exceeded 91 million.

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