Date: 10 months ago   Category: Transport

The employee of Aeroflot was fined for violation of terms of consideration of claims — Rambler News Service


The Moscow interregional transport prosecutor's office has carried out an inspection according to the address of the citizen about non receipt of the answer to the address sent to the address of the Aeroflot company. "By check it is established that the deputy chief of department – the head of group of claims and complaints of Aeroflot-Russian Airlines by consideration of the address hasn't observed requirements of the legislation for comprehensive consideration of arguments of the applicant and the direction of the answer on the substance of the questions posed. The answer over the established 30-day term of consideration of addresses is sent to the author of the complaint" — it is said in the statement of prosecutor's office. By results of check proceedings on administrative offense on Art. 5.59 of the Code of the Russian Federation on Administrative Offences (violation of an order of consideration of addresses of citizens) are initiated against the head of group of claims and complaints of airline. The employee of Aeroflot is fined by the decision of the magistrate 5 thousand rubles.

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